Today, my Aikido training came in handy. As my morning started with some pompous ass cursing me on the phone, instead of going for the jugular–figurately speaking–as I’m by now accustomed to do, I controlled my natural impulse and instead:
1- Immediately interrupted the individual – thus, getting out of the way of the attack;
2- Politely, but authoritatively, stated that since I did not use that language in a professional setting the person had no right to use it with me – thus, taking control of the situation; and,
3- Said goodbye and hanged up the phone – thus, ending the confrontation peacefully.
I surprised myself for reacting in that manner and then thought that was Aikido. Thank you for the lessons